Returns

Porch Potty's Pawsitively Simple Return Policy:

Our Commitment to You:

We’re committed to making sure you’re 100% satisfied with your purchase. If something's not right, we're here to help you out.

The Basics:

You have a full 90 days from when your product arrives to decide if you’d like to return or exchange it.

The Fine Print:

To be eligible for a return or exchange, your item must be new, unaltered, and unused.

What Does That Mean?

No signs of wear, damage, or use.
Must not be a special or custom order.

How to Initiate a Return:

Contact us within 90 days of receiving your product.
Our awesome team will guide you through the process and let you know how to ship the item back.

Important to Note:

All returns are subject to inspection once we receive them.
Customers cover all shipping costs, unless we made an oopsie.

No Take-Backs:

Once your package is in the hands of the shipping carrier, it’s officially on its way back to us. At this point, we can't cancel your return and this return policy will apply.

Questions?
Need more info? Our Customer Care team is always a call or click away to answer any questions you may have.

Shipping Policy

Thank you for visiting and shopping at PorchPotty.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

The best way to find out the exact shipping cost is to go through the check out process on our website. Add all the items you would like to order to your shopping cart online, then go through the process of checking out and entering your address. By going up to this point in checkout, we can provide you with the exact shipping cost to your specific location. The system will not charge you for anything before providing you with the cost of shipping, so you can back out at any point.

The transit time is then 3 - 5 business days depending on your location. All orders ship from our warehouse in the Mississauga, Canada area.

*Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

International Shipping Policy

Canadian website: Canada

USA Website:

United States (including Alaska, Hawaii, US Protectorates and APO/AE/FPO)
Mexico

At Porch Potty we are always striving to be able to ship our amazing products to as many places as possible for our customers. In an effort to reach customers, we have added the following countries as an option from our USA warehouse:

Japan
Singapore
Taiwan
Brazil
China
South Korea
Dubai
Qatar
Egypt
Iran
Bahrain
Turkey
United Arab Emirates
Hong Kong
India
Malta
New Zealand

You can place an order to these locations by calling our customer support team as 877-787-7339 or via customercareusa@porchpotty.com

Australian website: Australia

UK/European website:

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
United Kingdom

Customs, Duties and Taxes

Shipping cost will be added at checkout or provided to you at the time of order.

Porch Potty is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

When your goods arrive at the border, the applicable customs duties, fees or taxes will be assessed and must be paid before your product can be delivered.